These Terms & Conditions govern your use of the maya99 platform. Please read them carefully before registering or placing any wagers. By accessing maya99, you agree to be bound by these terms.
A summary of the most important points in the maya99 Terms & Conditions. The full legal text follows below.
You must be at least 21 years of age to register and use maya99. This is a strict legal requirement under Philippine gaming regulations. maya99 reserves the right to request age verification documents at any time and to suspend accounts where the age requirement cannot be confirmed.
maya99 is operated for and directed at residents of the Philippines. Access from jurisdictions where online gambling is prohibited is not permitted. It is your responsibility to ensure that your use of maya99 complies with the laws applicable in your location.
All bonuses, free spins, and promotional credits offered by maya99 are subject to wagering requirements and specific terms. Attempting to abuse bonus offers — including creating multiple accounts to claim bonuses more than once — will result in forfeiture of the bonus and may result in account suspension.
All financial transactions on maya99 must be conducted using payment methods registered in your own name. Third-party payments are not permitted. Withdrawals are subject to identity verification (KYC). maya99 reserves the right to delay or withhold withdrawals pending verification.
maya99 is committed to responsible gaming. Players may set deposit limits, session time limits, and self-exclusion periods at any time. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period. Gambling is addictive. Know when to stop.
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from your use of maya99 shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and maya99 ("maya99," "we," "us," or "our") governing your access to and use of the maya99 online casino platform, including all games, features, promotions, and services available at maya99.vip and any associated mobile applications or platforms (collectively, the "Platform").
By registering an account, accessing the Platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not use the Platform.
maya99 reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.
To register and use the maya99 Platform, you must satisfy all of the following eligibility requirements:
maya99 reserves the right to request documentary proof of eligibility at any time, including government-issued identification, proof of address, and proof of age. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.
Each Player may hold only one (1) registered account on the maya99 Platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances.
When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information and must promptly update any details that change. maya99 shall not be liable for any loss or damage arising from your failure to maintain accurate account information.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or OTP codes with any third party. Any activity conducted through your account — whether authorized by you or not — is your responsibility. If you suspect unauthorized access to your account, you must notify maya99 support immediately.
maya99 implements Know Your Customer (KYC) verification procedures in compliance with applicable Philippine anti-money laundering regulations. You may be required to submit identity documents before withdrawals are processed or before certain account features are unlocked. Accepted documents include PhilSys ID, passport, driver's license, SSS/GSIS card, and other government-issued identification.
All deposits and withdrawals on the maya99 Platform must be made using payment methods registered in your own name. Accepted payment methods for Philippine players include GCash, PayMaya (Maya), and direct bank transfer to major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts are also accepted.
The following payment methods are not accepted on the maya99 Platform:
Minimum and maximum deposit and withdrawal amounts are as specified on the Platform and may be updated from time to time. maya99 does not charge fees for standard deposits and withdrawals, though your payment provider may apply their own charges.
Withdrawal requests are subject to KYC verification. maya99 aims to process verified withdrawal requests within the timeframes stated on the Platform. maya99 reserves the right to delay withdrawal processing for security reviews, fraud investigations, or pending verification requirements. In cases of suspected fraud or money laundering, maya99 may freeze account funds and report the matter to relevant Philippine authorities.
All transactions are conducted in Philippine Peso (PHP / ₱) unless otherwise specified.
maya99 may offer bonuses, free spins, cashback, reload promotions, and other incentives to Players from time to time. All such offers are subject to specific terms and conditions that will be communicated at the time the offer is made. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.
General bonus conditions applicable to all maya99 promotions unless otherwise stated:
maya99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
All games available on the maya99 Platform use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes. Live dealer games are conducted by trained dealers in real time and are subject to the same fairness standards.
The rules applicable to each game are displayed within the game interface. It is your responsibility to familiarize yourself with the rules of any game before placing a wager. maya99 shall not be liable for losses arising from a Player's misunderstanding of game rules.
In the event of a technical malfunction, disconnection, or system error during gameplay, maya99 will make reasonable efforts to resolve the issue and restore the game to its correct state. Where this is not possible, the affected round may be voided and any wager refunded. maya99's decision in such matters is final.
Minimum and maximum bet limits apply to all games and are displayed within the game interface. These limits may vary by game, table, and Player account tier.
The following conduct is strictly prohibited on the maya99 Platform and may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:
All content on the maya99 Platform — including but not limited to software, game content, graphics, logos, trademarks, text, and design elements — is the property of maya99 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Platform without the prior written consent of maya99. Unauthorized use of maya99's intellectual property may result in legal action.
maya99 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
maya99 implements industry-standard security measures to protect your personal and financial data. However, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own devices and login credentials.
maya99 may share your data with regulatory authorities, law enforcement agencies, and payment processors as required by applicable Philippine law, including anti-money laundering regulations.
maya99 is committed to promoting responsible gaming and minimizing the potential for gambling-related harm. We provide the following tools to help Players manage their gambling activity:
maya99 strictly enforces the 21+ age requirement. If you believe a minor has accessed the Platform using your account, contact support immediately. We recommend using parental control software to prevent underage access to gambling websites.
If you feel that your gambling is becoming a problem, we encourage you to use our self-exclusion tools and seek support. Gambling is addictive. Know when to stop.
For more information on responsible gaming practices and support resources, please visit our Responsible Gaming page.
To the fullest extent permitted by applicable Philippine law, maya99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.
maya99's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your maya99 account in the thirty (30) days preceding the event giving rise to the claim.
The Platform is provided on an "as is" and "as available" basis. maya99 makes no warranties, express or implied, regarding the Platform's availability, accuracy, reliability, or fitness for a particular purpose. maya99 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
Nothing in these Terms shall limit or exclude maya99's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Philippine law.
You may close your maya99 account at any time by contacting customer support. Upon closure, any remaining balance in your account (after deduction of any applicable bonus funds subject to wagering requirements) will be returned to you via your registered payment method, subject to completion of KYC verification.
maya99 reserves the right to suspend or permanently close your account at any time, with or without prior notice, in the following circumstances:
Where an account is closed due to a breach of these Terms, maya99 reserves the right to forfeit any balance remaining in the account, including winnings derived from prohibited conduct.
maya99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, maya99 will notify registered Players via email or an in-platform notification at least seven (7) days before the changes take effect, where practicable.
Your continued use of the Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.
The date of the most recent revision is indicated at the top of this page. We recommend that you review these Terms periodically to stay informed of any updates.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
In the event of a dispute between you and maya99, we encourage you to contact our customer support team in the first instance to seek an amicable resolution. maya99 will make reasonable efforts to resolve disputes promptly and fairly.
If a dispute cannot be resolved through customer support, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines. You irrevocably waive any objection to the exercise of jurisdiction by such courts.
For disputes relating to gaming outcomes or Platform operations that fall within the jurisdiction of the Philippine Amusement and Gaming Corporation (PAGCOR), the applicable PAGCOR dispute resolution procedures shall apply.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the maya99 support team through the following channel:
Email Support: [email protected]
Support Hours: 24 hours a day, 7 days a week
Jurisdiction: Republic of the Philippines
For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page. For general information about the Platform, visit our About Us page or our FAQ.
Now that you've reviewed the Terms & Conditions, you know exactly where you stand. maya99 is a fair, regulated, and Filipino-first online casino. 21+ only. Play within your means.
PAGCOR regulated · 21+ only · Gambling is addictive. Know when to stop.